Frequently asked questions

We're based in the San Francisco Bay Area, and we serve multifamily properties in Sonoma, Napa, Marin, Alameda, Contra Costa, Santa Clara, San Mateo, San Francisco, Santa Cruz, and Solano counties.

We only service commercial properties. We also have a minimum commitment requirement, which makes sure we're the right fit for what our clients need.

We bring white-glove service to trash management, so whatever trash, recycling, or contamination issue you're dealing with, we've got you covered. Here's what we offer:

• Trash, recycling, and decontamination services combined in one comprehensive program
• White-glove support and consulting that stays proactive and ongoing
• Waste monitoring that keeps everything transparent and holds us accountable to you
• We also offer Bulk Removal, Concierge Services, Trash Area Cleaning & Optimization, and Waste Solutions & Sustainability Audits, and you can see all services here.

Green Glove Heroes has been serving Sonoma, Napa, Marin, Alameda, Contra Costa, Santa Clara, and San Mateo counties since 2021, and we've added San Francisco, Santa Cruz, and Solano counties.

We're licensed to do business in California and Nevada, and we hold a business license in Hayward, our home base, and in other cities that have required one, including Fremont.

We don't specialize in one industry, and we take on clients who are the right fit for us. Most of our clients are property management companies and HOAs with substantial numbers of tenants, although we can service any commercial site of sufficient size.

We provide those only with our higher-tier offerings, and we don't do one-off services for clients who aren't on retainer.

We call it the Green Glove Difference. Our focus and passion is making sure your trash, recycling, and decontamination needs are optimized correctly the first time, and we keep working after that because we understand that usage and needs fluctuate and vary over time. That's why we offer comprehensive, ongoing services along with the best customer service and support in the industry, which includes our proof of service with links to dated photos of every visit.

Yes. We carry general liability, workers' compensation, and commercial auto insurance to meet our clients' contract requirements. We work with all major compliance systems, including Netvendor, Vendor Shield, and RealPage/Compliance Depot, and if you need us to integrate with another compliance system, we can accommodate that too.

Our crews are on-site Sunday through Friday, at times set by routing and each property's needs. Admin and support are available from 9am to 6pm, Monday through Friday.

Call us at 510-862-6061 or email support@greengloveheroes.com. Our full contact information and our contact form are on our contact page.

To set up an appointment, call us at 510-862-6061 or email support@greengloveheroes.com. You can also go to our contact page, where you'll find our contact form and full contact information.

Please contact us directly with any inquiry or concern, because we're committed to addressing every matter in a timely and appropriate way. You can reach us at 510-862-6061 or support@greengloveheroes.com, and our contact page has our full contact information along with a contact form.

Yes. We assign your property a dedicated account manager, who acts as your single point of contact for all service needs and keeps you fully informed of all relevant activity.

Yes, we can. See our case studies, or ask us directly and we'll be happy to send you a list of references. Call us at 510-862-6061 or email support@greengloveheroes.com.

• Your franchised hauler collects your regular trash, recycling, and organics, so Green Glove Heroes isn't the waste hauler for that service.
• For contract clients, as part of our on-site service, we remove bulk items and e-waste and handle vacant-unit trash-outs.
• We don't take oil, paint, light bulbs, blood, or other liquid or gas waste that requires specially licensed vehicles.
• We provide trash-outs of vacant units, although we can't clear units affected by bedbugs or blood.

No. With valet trash, a crew picks up bagged trash from each resident's door on set evenings. Our crews work at the containers, trash rooms, and enclosures where all of that trash ends up, and properties that already have a valet provider use us alongside them.

We start with a complimentary on-site consultation so the pricing you get is accurate and appropriate. During that visit we fully assess your property's size and its unique needs, and we talk through your specific goals with you. Then we send you a clear proposal that lays out various service levels, from core services up to our premium Green Glove solutions.

We put exceptional, reliable service ahead of competing solely on price. Our clients choose us when they're tired of the disruptions and extra workload that come from providers who underdeliver on their promises, even when they might find lower bids elsewhere. If you're looking for a trustworthy partner who's committed to quality and consistency and who makes your team's life easier, that's where our value shows.

Yes. We custom-design all of our solutions and offer them in tiers, so you get the right blend of service and Green Glove support for your unique needs. Contact one of our friendly consultants today and find out how we can help resolve your trash issues.

We work to quote comprehensive solutions upfront. If an unforeseen need comes up, we'll discuss it with you and figure out the best approach together. You'll always get a written quote to approve before we start any additional work or you incur any fees.

We offer all of our solutions on an annual contract basis.

You can pay by check or by credit card online through your invoice, and please note that a processing fee may apply to credit card payments. Payment terms are set out in your service agreement.

Cancellation terms are set out in your service agreement. Whenever it's feasible, we'd like the chance to resolve any service concern before you send us a formal cancellation notice.

It means we stand behind our service. If something isn't right, tell us, and we'll address it and make reasonable adjustments within the scope of your service agreement, working toward the goals we agreed on in your contract. It isn't a money-back guarantee or a promise of a particular result.

Yes. Request a free quote or contact us today and we'll arrange an on-site evaluation. You can call us at 510-862-6061 or email support@greengloveheroes.com.

We set pricing based on the unique requirements of each property and the level of service it needs for us to deliver our high-quality standard consistently.

You won't pay any fees or penalties to us directly. Our services, including daily sorting and photo tracking, work proactively to help you reduce or eliminate potential fines that your city or waste hauler could levy.

Every property is different, so we measure first. At our client communities, documented results range from 27% to 58% off the monthly hauler bill. See the case studies.

Contact us directly to schedule a site visit or to request a quote for anything you need. Call us at 510-862-6061 or email support@greengloveheroes.com, and you'll find our full contact information and contact form on our contact page.

Our service plans cover all programs six days a week, and we schedule those visits around the job's requirements and our current availability. For emergency needs, contact our support staff and they'll find out whether we have options available to meet them. Call 510-862-6061 or email support@greengloveheroes.com.

Our industry-leading proof-of-service system makes sure your property is consistently maintained daily as scheduled. Our customer service specialists also give you real-time updates when your waste hauler misses a pickup or delays service, and we track all of that closely so you receive any credits or complimentary return services you're entitled to.

We only offer 6-day-a-week service. We've learned through extensive experience that this frequency, and Sundays in particular, is crucial for keeping trash managed consistently and ready for hauler pickup.

On Saturdays we're available for trash-outs, power washing, bulk removal, and emergency calls. Our daily porter service runs Sunday through Friday.

No. Your existing hauler collects your trash, recycling, and organics, and we work with them on your behalf.

Yes. As part of our on-site service, we remove bulk items and e-waste and handle vacant-unit trash-outs. Appliances, electronics, TVs, and monitors go straight from your property to a facility that accepts them. We don't take oil, paint, light bulbs, or other liquids, and we'll point you to the right vendor for those.

What types of waste do you service? (e.g., general, recycling, electronic) Our TOTAL TRASH™ program sorts and manages your household waste, recycling, and organics every day. Your property's designated hauler (WM or Recology, for example) handles the actual hauling of those materials. Our service packages also include managing bulky items and e-waste, and we dispose of both according to your city's specific requirements.

We don't supply containers, dumpsters, or compactors ourselves. As your third-party liaison, Green Glove Heroes coordinates with your waste hauler and any other vendors involved, and that includes managing repairs and replacements for containers and dumpsters, which we track for you from start to finish. We also monitor your compactor and arrange service or replacement through your site's own compactor management company. That servicer performs the repairs, since we don't repair compactors ourselves.

Local regulations vary, and we help your property stay compliant with them by working closely with county authorities to manage and update the signage in your enclosures. Our Green Glove Heroes Porters are trained in each county's specific rules, and they're on-site every day sorting and monitoring all three waste streams. That close oversight is how we keep materials in the right containers and your site ready for hauler pickup. Whenever you need more support, we also provide on-site training for staff and residents.

Send us an email or give us a call about anything related to your waste system. Tell us what you need and we'll handle the logistics, including communicating any schedule change to your hauler and tracking it through to completion so you always get the service you're paying for. You'll have a dedicated Green Glove Heroes Hauler Advocate too, so you'll never waste time stuck on hold with the hauling company again. Call 510-862-6061 or email support@greengloveheroes.com.

When our team finds materials that don't belong in the waste stream, such as oil, paint, light bulbs, blood, needles, or liquids and gases that require specially licensed vehicles, we separate them so they don't contaminate the main waste stream. Then we tell your maintenance staff what we found and direct them to the correct licensed facility for proper disposal, which helps you avoid potential hauler fees. Our service doesn't include handling or removing these materials directly.

Yes. We treat e-waste much like other bulky waste, so we sort it daily and dispose of it according to your city's specific requirements. Appliances, electronics, TVs, and monitors go on our trucks straight to a facility that accepts them, such as Y2K Electronics Recycling in Fremont or a local transfer station with an e-waste program. We don't store e-waste at our yard.

Yes. We work closely with Zero Waste specialists in every city and county we serve, and our porters attend local training sessions so our sorting meets all regional requirements and supports those initiatives.

Yes. When we combine resident and staff training with clear signage and careful daily sorting on-site, our clients typically see dramatic improvements in their recycling diversion rates starting from the very first day.

Your local franchised hauling company collects all of the waste and transports it to its facilities for processing. Green Glove Heroes isn't the hauler for your regular service. Our role is making sure all three streams (refuse, recycling, and organics) are clean and properly sorted by the time your hauler arrives, so they're ready for service.

Our arrival times depend on hauler pickup days, our route schedules, and your property's needs. We build our service schedule so your site is maintained and sorted for each scheduled hauler pickup.

You can count on our team to show up consistently as scheduled. We use state-of-the-art scheduling and fleet tracking, and we keep backup plans in place to cover any potential service delays. We'll notify you promptly of ETAs, and you get links to view the proof-of-service photos, which are available at least 24 hours after each visit.

We've got you covered there. Our porters report daily, which keeps your property on schedule, and our team automatically tracks and reports any pickup your hauler misses and manages it from there. We use our proof-of-service photos to dispute charges for missed services or unnecessary return trips. Whatever challenges come up with your trash collection, we'll step in and find a resolution so you're always well-supported.

Yes, we can help. Many haulers now use automated AI in their trucks to analyze waste during pickup. A single plastic bag in a recycling bin can trigger a contamination fee, for instance, and one bag sticking out past the bin's capacity can lead to an overage fee. If that's happening regularly, it's a good indicator that we should review your current service levels and make sure you have the right solutions for your property's needs and growth. How we neutralize AI truck penalties.

We don't have fixed days for bulk trash pickup. We generally wait until there's a full load, or we collect according to the number of bulk loads specified in our agreement, which keeps extra charges to a minimum and helps your curb appeal. Our goal is to optimize your weekly bulk removal so it's efficient and cost-effective.

Yes, please get in touch and we'll be happy to help. There are two things to consider. Our daily porters can typically manage items that are already in the trash enclosure. When removal requires entering an apartment or unit, the job needs a specialized team, so we can provide a custom quote for our "trash-out" service. Call 510-862-6061 or email support@greengloveheroes.com.

Yes, we can. Contact us and we'll send a specialist to assess the scope and take photos, and then we'll give you a customized quote for the trash-out service. You can reach us at 510-862-6061 or support@greengloveheroes.com.

Yes. We provide professional pressure washing and odor mitigation services for every type of trash enclosure.

Yes. Contact us today and we'll look into options for getting your bins cleaned, repaired, or replaced as needed. Call 510-862-6061 or email support@greengloveheroes.com.

Yes, we have extensive experience training residents. We work closely with your hauler's Zero Waste team so the information we give them is detailed and accurate. We can also help source informational brochures for your tenants and help coordinate on-site training sessions for your staff and residents.

In a waste audit we take a detailed look at the types and quantities of waste your property generates. We sort and measure that waste to find where you can reduce it and recycle more, and based on what we find, we give you actionable recommendations that make your overall waste management more efficient and lower your costs.

Yes. In each city we service, we work with local Zero Waste specialists to help coordinate and run on-site sustainability training for your staff and residents.

We start by optimizing the company's waste management system so it accurately accommodates all forms of waste. Our clients then pair targeted training and clear signage with daily on-site sorting by our Green Glove Heroes Porters, and they see dramatic improvements in their recycling and organics diversion rates, which significantly shrinks the property's overall waste footprint.

Yes. We design our solutions specifically around the unique needs and operational demands of each individual property we service. Call us at 510-862-6061 or email support@greengloveheroes.com.

That depends on your tier. Bill audits, service right-sizing, and hauler advocacy are included in the premium service tier.

Yes. All of our employees are full-time W-2 employees with clean driving and work records, and they get internal training in sorting, recycling, safety, and our operating procedures. Our porters in particular are well-versed in the Zero Waste requirements for each city we service. All of our vehicles are company-owned and covered by commercial auto insurance that meets our clients' contract requirements.

Yes. Every Green Glove Heroes employee wears a full uniform daily, including a safety vest clearly marked with our company name and their employee title. Our company-owned trucks are clearly branded with our logos and contact information too, so they're easy to identify.

We have over 15 years of industry experience in the San Francisco Bay Area, and we stay well-versed in waste regulations. Our team attends specific training sessions that Zero Waste specialists run in every city we service. When rules and regulations change, we get ahead of the updates and promptly let you know about any change that could affect your property.

Yes, we design our processes to be environmentally friendly. We don't use chemicals in our daily sorting services.

SB 1383 is California's organic waste law. It requires multifamily properties to provide organics collection alongside trash and recycling, keep the streams free of contamination, and educate residents. Your hauler's or county's zero-waste expert files the reporting, and we work directly with them to correct issues on the property and keep your containers compliant six days a week. More on SB 1383 support.

Usually, we are. Green Glove Heroes acts as the property's primary contact with city and county waste staff. We arrange and attend the meetings, answer their questions on your behalf, and keep your management team informed. We represent your property, not the city, and we don't provide legal representation in that role. City and county coordination.